FAQ

CSV/XML FILES AND IMAGES

• Can I download product images?
• Can I download a CSV file with all product information?

RETURNS AND EXCHANGES

• What should I do if some items are missing from my order?
• What should I do if I receive a tampered package?
• My merchandise was damaged during delivery, what should I do?

PRICES

• Are the prices inclusive of VAT?
• How can I see the prices?

ACCOUNT

• I lost my password, how can I recover it?
• Can I request sample items?
• Where can I find invoices and credit notes?
• Where can I modify my billing and delivery address?
• I created an account but still can't see the prices, what should I do?
• What is required to create an account?

See all 8 articles

PAYMENTS

• How do refunds or cancellations work?
• Can I change the payment method for an order that has already been placed?
• What payment methods are accepted?

SHIPPING

• Can I modify my order if it has not been shipped yet?
• Where is my merchandise?
• Which courier delivers the goods?
• What are the shipping costs?
• Do you ship internationally?